GeoHelp

Service terms

The customer and specialist are the service-contract parties. GeoHelp arranges matching, the order record and the payment process. The platform retains its own statutory responsibilities.

The agreement covers the work, scope, address, time and price components recorded in the order. Unspecified materials, extra work and unconfirmed guarantees are not automatically included. The specialist must clarify outstanding details before starting.

You pay GeoHelp only the booking amount, which is included in the agreed total. Pay the remainder directly to the professional. A bonus reduces only the booking amount, without reducing the professional’s amount. The payment provider confirms payments to GeoHelp; each party separately declares direct payment. These declarations are not bank verification.

Changes to scope, materials, price or time require a new agreement between the parties. A chat message alone does not change the payable amount. Extra payment follows an approved change. Both parties must sign the current agreement before work starts.

The customer provides agreed access and discloses known hazards. The specialist performs only work within their authorization that can be done safely. If a hazard or unforeseen condition arises, the parties pause affected work and contact each other; no arbitrary penalty is imposed.

The professional requests completion and the customer checks the work. Completion, payment of the booking amount and direct payment are separate events. GeoHelp neither collects nor transfers the professional’s remainder. Silence does not waive a complaint. Each regular visit needs a separate agreement; there is no automatic debit.

Consumer distance contracts have a 14-calendar-day no-reason withdrawal period, subject to statutory exceptions. Early start and acknowledgement of losing that right after full performance require separate confirmations. Defect and breach remedies remain.

Report cancellation, non-attendance, defects or a refund request through the order page or support. Review considers performed work, payments, evidence and applicable rights. A refund appears completed only after payment-system confirmation; internal handling costs do not limit consumer rights.

Support and complaints: Express LLC, identification 400285561; +995597749701; info@geohelp.ge; 73 Tbel Abuseridze, Batumi — correspondence/complaints address, not an office. Identify the order and requested remedy. Contacting support does not restrict access to the competent authority or courts.

The parties use a verified account and an ordinary electronic signature, not a qualified signature. Signatures bind to the exact PDF hash; after both sign, the document and evidence are available in the private archive and order chat. Data is used for the service, disputes and necessary records under the website privacy policy.

GeoHelp refunds only the booking amount it collected, under the applicable rules. A payment made directly to the professional must be addressed with them; you can open a dispute for assistance. Statutory rights remain unchanged.

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