GeoHelp

Cookies and local storage

geohelp_identity is an essential session cookie for sign-in and protected order access, with a 30-day lifetime. It is HttpOnly and SameSite=Strict, and Secure on HTTPS. It is not used for advertising.

Browser notifications are a separate optional choice; cookie consent does not enable them. When enabled, the browser stores notification permission and technical subscription data. The GeoHelp service worker only displays notifications and opens the site; it does not cache private pages or chats offline. Disable notifications in your account or browser settings.

geohelp.request.draft.v2 uses sessionStorage in this tab for up to 24 hours, bound to the current account or guest tab. It contains draft fields and the address, but no representative details or consent. Publishing, changing accounts, signing out or clearing it here removes it. Expired drafts are not restored and are removed on the next read. Legacy localStorage drafts are no longer used.

Site measurement is optional and starts only with the explicit consent of a user aged 18 or older. GeoHelp’s own system records visits, form starts, contact verification and request publication. Measurement records do not store phone numbers, addresses, request text or account identifiers; ownership is checked briefly when a request is published. No advertising or third-party tracker is used.

The choice and random measurement identifier expire after 90 days in browser localStorage; the expired entry is removed on the next visit. The server retention period for its hash and events is also 90 days; a periodic process removes expired data. You can change consent at any time in Privacy settings. Withdrawal deletes the events; a hashed withdrawal record remains until expiry to prevent reuse. If the request cannot be sent and browser storage is available, it is retried on the next visit. Measurement is disabled when the browser sends Global Privacy Control, or when a customer or specialist is identified as under 18. Blocking the essential session cookie may prevent sign-in.

When a minor is identified, this tab’s sessionStorage keeps only a temporary restriction marker, without the birth date. It prevents measurement from being re-enabled and is removed when the tab closes or an adult is selected.

If the browser blocks storage, refusal applies for the current visit and measurement remains off; you will be offered the choice again on the next visit.

If you erase the measurement identifier from browser storage, we may no longer be able to locate those records individually. They are still deleted when the retention period expires. Contact us with any data question.