GeoHelp
Cancellation and refunds
GeoHelp refunds only the booking amount it collected, under the applicable rules. A payment made directly to the professional must be addressed with them; you can open a dispute for assistance. Statutory rights remain unchanged.
Use the order page to cancel before work starts or open a dispute after it starts, describing the circumstances. A prepayment is part of the total price and is not automatically non-refundable.
Georgian law generally provides 14 days to withdraw from a distance contract, subject to exceptions. Starting a service early requires an express request. Urgent-repair and fully performed-service exceptions depend on their conditions. Each case is assessed against the facts and applicable law.
An internal company cost threshold cannot remove a legally required refund. A refund request, approval and bank settlement are separate statuses. You can also complain to the Georgian Competition and Consumer Agency or seek a court remedy.