GeoHelp
Privacy
We obtain browser location only at your request and with your permission. If you choose the suggested GPS location, its coordinates are saved as the request address and are available to the relevant booking parties and authorized operator. Opening the map link sends the coordinates to the external map provider; you can also enter an address manually.
Specialists enable public profiles separately. Experience, languages and selected portfolio photos become visible only after that exact version is reviewed; private job photos are not automatically added to a portfolio. Disabling the profile or withdrawing a version hides its public content. Review text is checked for private data and abusive content and published without the customer’s name or contact; text moderation does not change the overall rating. A negative review alone is not a reason to hide it.
Work photos are private to the customer and specialists invited or booked for that request. Camera photos are resized and the server removes location metadata; do not upload documents, faces or unnecessary personal data. You can delete your photos on the job page: the active image is erased, while the upload/removal record remains. Photos of unpublished drafts are erased after 30 days of inactivity; backup copies expire under their retention schedule.
Express LLC, identification number 400285561, is responsible for processing personal data. Contact info@geohelp.ge or +995597749701; postal requests: 73 Tbel Abuseridze Street, Batumi. This is not a visitor office.
When browser notifications are available, you enable them separately in your account. We store the device delivery endpoint, encryption keys, chosen language and consent record. Your browser uses Google, Mozilla or Apple push services; technical delivery metadata may be processed outside Georgia. The notification contains no job address, phone number or private details. Disabling it or signing out removes this device’s delivery keys; hourly maintenance removes keys for expired sessions. Completed delivery diagnostics are deleted after 90 days. Consent evidence and data-rights case records are retained separately.
Sign-in uses contact and session data. Requests include the task, area, address and time. Professional profiles include name, date of birth, services and working hours and, where needed, licence and representative details. Orders retain chat, agreed prices, signature consent and timestamps, and dispute and payment status. Do not include unnecessary third-party or health data in task descriptions.
Data supports the requested service, account security, consent evidence and legal obligations. Specialists receive information needed for the task; the exact address is shared after booking. Private agreements are accessible to the parties and authorized representative. The SMS provider processes the destination number; technical providers process data needed to operate the service. When payments are enabled, payment-provider terms will be available before payment.
Retention depends on active service, account security, ongoing disputes and legally required records. You may request information and a copy, correction, deletion or restriction as provided by law. You may withdraw consent for consent-based processing without affecting earlier lawful processing. Send requests to the contact above; identity is verified securely. Disputes or mandatory retention may limit deletion of relevant records. You may complain to the competent supervisory authority or court.
Use “My data and rights” in your account to submit a request, view replies and request reconsideration. The basic JSON download contains selected data and your entries, up to 500 per section; it does not replace a request for a full copy. Our internal first-response target is 2 calendar days; statutory deadlines remain unchanged.
Temporary data is cleaned hourly in bounded batches: expired OTPs and old session login credentials after 7 days from expiry; unchanged guest drafts after 30 days; delivered account-notification copies after 90 days. Pending notifications are preserved. This does not erase job chat, contracts, signature evidence or financial/dispute records; retention and possible erasure of those records require a separate review of the applicable basis. Backups may retain data until their retention period ends.
Incoming email from outside is temporarily unavailable. For help, use the support form or call +995 597 74 97 01.